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T : Cartographie d'Expérience • Experience Map • Journey Map • Customer Experience Map

Don’t Make a Journey Map: 9 archetypes of good / bad, and how to decide what to use

Use it on TUZZit The empathy map tool and metodology from Dave Gray

The Empathy Map is a great powerful tool that helps putting yourself inside the head of a person you might be looking at as a prospective customer or product user. It allows you to quickly grasp their experience and where they are coming from.

What makes you do what you do? The Value Mapping tool helps you answer this by enabling you to describe the values which are embodied in your personal work and in the wider organisation. The…

T : value map experience framework change collaborateur

divergeren - Google zoeken

Tim Brown on Design Thinking - it's not about choosing from the best alternatives but to create choices. It all begins with asking the right question.

Tool Worksheet Image for Evidence Planning

Development Impact and You — Practical tools to trigger & support social innovation

Can’t stop using Facebook, Pinterest, and Snapchat? Here is why:

Nir Eyal: The Psychology of Building Addictive Products

Hook Model - Trigger > Action > Reward > Investment > Rinse and Repeat.