Service design organizes business from the customer's perspective
Government Service Design Manual :: Build services so good that people prefer to use them. Making a service: Learn about the different phases of service design and get guidance for the phase you're in now.
What happens when service design meets the connected company? by Dave Gray
100 Princípios para Criar Logos e Construir Marcas: #41 - #50
100 Princípios para Criar Logos e Construir Marcas: #41 – #50
10 Key Design Trends For 2016 (And How To Make The Most Of Them)
2016 Design Trends Report from Fjord
Customer Journey Mapping - an assortment of case studies & templates by Alex Baar via Slideshare (flying)
Government Digital Service Design Principles
Our annual Trends Report is the result of months of research, discussions and debate, pooling the collective experience at Fjord and Accenture Interactive to produce a single document outlining the 10 key trends that we predict are going to shape business and society in the year to come.
!! Thomas Gläser - Service Design für Nicht-Designer, http://www.envis-precisely.com/